Knowledge Base & FAQ

Our working hours are 9-18 from Monday to Friday. During normal working hours, we will process the order in 15 minutes. If it is on the weekend, our processing order time will generally not exceed 12 hours. If you are special If you are in a hurry, please contact us online customer service reminder.

The page shows WeChat, Alipay and PayPal, but we almost support all the payment methods in the country, the visitors are not rejected, welcome to negotiate with us.

Generally, the links sent by our customer service are official download links. Many softwares are foreign products. Their service is abroad, so it is more difficult for us to download in China. We recommend that you open Thunder, then create a new task, copy the link and download. This will be easier, if it still doesn't work, please contact our online customer service.

Our activation code is officially genuine and is purchased directly from the manufacturer. Generally, there is no problem. If you encounter problems during the operation, please do not hesitate to contact us at any time. In the case of your reasonable use of authorization, we can help you solve your problems.

The same software installed on different computers, there may be different error, then if you can not install, please contact customer service, tell you what software is installed, what kind of error occurs, please take a screenshot to customer service, convenient customer service answer Your doubts. We will be happy to serve you, please don't worry too much.

On the working day, we usually need two working days to send the invoice to your email address. If there are special circumstances, the customer service will contact you by phone, so when you place the order, you must fill in the real information, so that the customer service can contact you. .

Our company is based on honesty and doing things in advance, so please rest assured that we will never disclose your information.

First of all, thank you very much for your valuable suggestions. Please feel free to send it to your email address: we@help-u.vip. We will reply you the first time we receive it and look forward to hearing from you!

Can't find what you want to know? Please contact us!

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